Refund Policy

At Codychat store, we strive to ensure our customers' satisfaction. This refund policy outlines the conditions under which you may request a refund for products or services purchased through our website.

1. Refund Request Period

We offer a 30-day calendar period from the date of purchase to request a refund, provided the conditions outlined in this policy are met.

2. Refund Eligibility

To be eligible for a refund, the product or service must meet one of the following conditions:

• Digital Products: Refunds will be considered if the digital product does not function as described or if access was not provided due to technical issues attributable to us.
• Services: Refunds will be granted if the service has not been provided as agreed or if canceled within the allowed period.

3. Non-Refundable Products or Services

The following products or services are not eligible for refunds:

• Digital products that have been downloaded or used, unless they are technically defective.
• Customized products, clearance items, or products damaged by the customer.
• Services that have been fully delivered.
• Items on final sale or liquidation.

4. Refund Process

To request a refund, follow these steps:

1. Contact our customer support team via [email protected] or through our website’s contact form.
2. Provide your order number, a description of the reason for the return, and any relevant evidence (e.g., photos of a damaged product).
3. If approved, we will provide instructions for returning the product (if applicable) or process the refund.

Refunds will be processed within 7-10 business days after receiving and verifying the returned product (if applicable). The amount will be refunded to the original payment method.

5. Shipping Costs

Shipping costs for returning a product are the customer’s responsibility, unless the product is defective or we made an error with the order. In such cases, we will cover the return shipping costs.

6. Exchanges

If you prefer to exchange a product instead of receiving a refund, contact us to check the availability of the desired item. Exchanges are subject to the same conditions as refunds.

7. Contact Us

Last updated: Feb 18, 2019